Creating Great Workplaces
All too often, we struggle to communicate effectively—particularly with others who are different from us in some way. Ineffective communication can often lead to negative work relationships and negatively impacts your bottom line. Whether it’s a face-to-face meeting or an e-mail thread, every employee should have an understanding of the basics of communication.
Available Start Dates:
- January 24th
- May 6th
- May 27th
21 Hours of Training
Individual 1:1 Sessions
Ray Savage GE, B.Ed., M.A., CHRP
$890 Per Person
(minimum 10 per training)
#100a, 5015 -50 Ave
Onsite Training Available
Objectives & Outcomes
Upon completion of the Effective Communication Certificate, your team will have the essential skills they need to communicate both verbally and in writing, internally and externally.
Session 1: The Communication Process (3 Hours)
- Choosing a Channel
- Information Richness of Communication Channels
- Communication Terms
Session 2 & 3: Barriers to Effective Communication (5 Hours)
- Selective Perception
- Information Overload
- Nonverbal Communication
Session 4 & 5 Organizational Communication (5 Hours)
- Direction of Communication
- Small-Group Networks
- The Grapevine
- Electronic Communications
Session 6: Cultural Barriers to Communication (3 Hours)
Session 7 & 8: Effective Listening (5 Hours)
Session 9: Summary, Followup & Presentation of Certificates
- Describe the communication process and formal and informal communication.
- Show how channel richness underlies the choice of a communication channel.
- Identify common barriers to effective communication.
- Contrast downward, upward, and lateral communication.
- Compare and contrast formal small-group networks and the grapevine.
- Show how to overcome the potential problems in cross-cultural communication.