Sales Training

Know your team can better serve customers and have the capacity to sell more?

This is the Sales Training you have been looking for!

We know there is a delicate balance between focusing on achieving sales targets and providing excellent customer service.

5-Step Sales Process

The simple 5-Step Sales Process that instills the confidence and focus your team needs to become successful retail sales professionals.

Easy to Use

Selling strategies that work to increase customer satisfaction and in store sales.

Adaptive Selling Styles

Strategies to adapt selling style to different personality styles.

All Situations

Step-by-step sales model that can be used effectively in any sales situation.

Confidently Lead Customers

Confidently lead customers through the buying experience.

Certificate

Certify Staff in Customer Service & Professional Sales

7

Modules

4

Bonus Modules

25

Hours of Training

1

Certificate

MODULE 1: CONSUMER BEHAVIOR 
How It Has Changed & What You Can Do To Adapt

 

- The Economy
- Understanding the ‘New Generation’
- How The Internet Has Influenced How Consumers Shop
- The Evolution of Marketing in Professional Services

MODULE 2: EXCEPTIONAL CUSTOMER SERVICE
Doing Your Job vs. Delivering Exceptional Service

- Exactly What Is Exceptional Service?
- Defining Your Exceptional
- The Why Factor
- Moments of Truth
- Empathy & Efficiency 

MODULE 3: KNOW YOUR STUFF AND YOUR CLIENT
What Are You Really Selling?

-Features vs Benefits
- Knowing your Stuff
- Knowing Your Market and Competition
- The Different Types of Customers
- What is Your Buyer Type?

MODULE 4: CREATE THE OPPORTUNITY
Relationship. Relationship.  Relationship.

- Building Relationship
- Starting Off On The Right Foot
- Discovering Client Need
- The O P E N Questioning Techniques

MODULE 5: MATCHING CUSTOMER NEEDS
Create A Customer-Centric Relationship

- Features, Advantages and Benefits
- The Right Benefit to the Right Customer
- Identifying Customer’s Decision Criteria

MODULE 7:  AFTER SERVICE
Follow Up.  Follow Up.  Follow Up.  

- Best Practice Post Service Follow-up Actions
- Leaving no Stone Unturned 
- Reverse Brainstorming

BONUS #1  Manager Coaching Assessment Form

BONUS #2  Social Media Best Practices

BONUS #3  Personality Types Self-Assessment & Motivational Mapping

BONUS #4  Complimentary Business Website Audit

See If Your Business Qualifies For Funding...

Contact us to discuss funding options and register your staff.